Customer Operations Manager

Supply Chain | Leeds  | Full Time  

We are Dr. Oetker. Since our beginnings, we have been breaking new ground. With pizza, cake, and desserts at the core of our business, as well as digital platforms and services – we create the "Taste of Home" for millions around the world with you.

Are you ready for a new challenge? Then take your next step.

JOIN THE TASTE.

Great news! We have a fantastic opportunity for a Customer Operations Manager to join our Supply Chain Team (in the Frozen Pizza team).

We’re looking for someone who can manage and develop the day to day operational department in the pizza supply chain team. This includes managing the Third Party Logistics provider (3PL) whilst also supporting the wider team strategy and cohesion. You will manage a team of 3 direct reports (Customer Operations Administrator, Inventory & Supply Analyst & Supply Chain Systems Assistant) and report into the Head of Supply Chain for Pizza.

YOUR RESPONSIBILITIES

• Lead impactful change across supply chain processes in a global, family-run business.
• Collaborate with 3PL, customers and employees to share, and implement best practices.
• Drive innovation that enhances efficiencies and cohesion.
• Grow your career in a culture that values curiosity, creativity, and continuous improvement.

As a global, family run business our culture is really important to us. All of our employees are inspired and motivated to create a competitive advantage in the market place for our customers and consumers, whilst having fun at the same time!

As our Customer Operations Manager, you’ll be at the forefront of supply chain operations and process excellence. You’ll work cross-functionally to:

• Identify and implement process improvements that deliver measurable results.
• Champion continuous improvement initiatives across the supply chain.
• Build strong relationships with stakeholders to foster a culture of collaboration and innovation.

WHAT YOU BRING

We’re looking for someone who is:

• Experienced in driving process improvement projects from concept to completion, with a proven management and leadership track record.
• Knowledgeable in supply chain operations with proficient Excel skills. Some SAP experience is preferred but not necessary as all training will be provided.
• Collaborative with a proven ability to build trust and influence across teams and building strong relationships that will drive us forward with our customers, suppliers and 3PL partners.
• A great communicator & leader who’s approachable, engaging, and able to inspire change.

The role will be based from our Leeds Head Office (Thorpe Park, Leeds) and we are currently working to a hybrid working model where 2/3 days per week are home working. You do need to be able to commute to our Leeds Head Office, Leyland Production site and other external locations for face to face collaboration and to meet business requirements.

WHAT WE OFFER

The Customer Operations Manager role offers a competitive salary alongside many other benefits including:

• Hybrid working pattern (minimum of 2 days a week office based)
• 27 days annual leave plus bank holidays
• Flexible working hours
• Free life assurance 4x annual salary
• Salary sacrifice pension scheme (3% employee contributions, 6% employer contributions)
• Private health care provided by Bupa (single cover)
• Health Care Cash Plan Scheme (provided by Bupa)
• Annual healthy heart MOT’s
• Enhanced family friendly leave
• Enhanced Company Sick Pay
• State of the art office environment with free Wi-Fi, tea, coffee, fruit and snacks
• Onsite free car park
• Employee referral scheme (£350 per referral, you’ll want to tell your friends and family all about us!)
• Incentivised employee suggestion schemes
• Employee loyalty scheme, recognising length of service milestones at 1, 3, 5, 10, 15, 20 years and beyond
• Cycle to work scheme
• Free eye test & glasses vouchers
• A great place to work and access to our cake & pizza products!